Privacy Policy

Last Updated: 2025-07-17

1. Introduction

TripTrizz ("we," "our," or "us") respects your privacy and is committed to protecting your personal data in accordance with the applicable laws in India. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our social media services.

2. Definitions

Data Principal: You, the individual whose personal data is collected.
Data Fiduciary: TripTrizz, the entity responsible for processing your data.
Personal Data: Any data about an individual who is identifiable by or in relation to such data.
Processing: Any operation performed on personal data, such as collection, storage, use, or sharing.

3. What Personal Data We Collect

We may collect the following categories of personal data:

a. Identity & Contact Information

Full name, email address, phone number, date of birth, gender, among any other information identifiable as personal information.

b. User-Generated Content

Profile photos, posts, comments, messages, shared media, including any other content generated or shared while using our TripTrizz platform.

c. Technical & Device Data

IP address, device ID, browser type, operating system, location data (with your consent).

d. Cookies and Tracking Data

Session identifiers, preferences, usage statistics.
See Cookies Policy below for more information.

4. Purpose of Processing

Your data is processed for the following purposes:

To register and manage your account.
To enable interaction with other users.
To improve user experience and TripTrizz platform features.
To enforce community standards and prevent abuse.
To comply with legal obligations under Indian laws.

We will only process your data for purposes that are lawful, specific, and limited to necessity as required under the applicable laws in India.

5. Legal Basis for Processing

We process your data based on one or more of the following legal bases:

Your consent.
To comply with a legal obligation.
For legitimate business interests (e.g., security, fraud prevention).

We will only process your personal data for the specific purpose for which consent was given. You may withdraw your consent at any time by contacting us at support@triptrizz.com. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal, but may affect your ability to use certain features of the platform.

6. Cookies Policy

We use cookies and similar technologies to:

Remember your login session.
Understand user behaviour to improve our services.
Personalize content and features.

You can manage cookie preferences in your browser settings. Disabling essential cookies may affect the functionality of the website.

7. Data Retention Policy

We retain your personal data only as long as:

You maintain an active account.
Necessary to provide services or resolve disputes.
Required to comply with legal obligations.

8. Use of Third-Party Authentication and User Management Services

To facilitate secure account registration, login, and identity verification, TripTrizz uses the services of a third-party technology intermediary that provides authentication and user management infrastructure ("Authentication Service Provider").

Data shared with the Authentication Service Provider

In the course of account creation and login, the following categories of personal data are transmitted to and processed by the Authentication Service Provider on our behalf:

Identity and contact information (such as email address and phone number)
Device and technical data (such as IP address, browser type, and device identifiers)
Session and authentication metadata (such as login timestamps and activity logs)

Role and responsibility

The Authentication Service Provider acts solely as a data processor on our behalf and is contractually bound to process your personal data only for the purpose of providing authentication services to TripTrizz. It is not permitted to use your data for its own commercial purposes. We have entered into a data processing agreement with the Authentication Service Provider that imposes obligations consistent with applicable Indian law.

Cross-border processing

The Authentication Service Provider may process and store data on servers located outside India. Where such transfers occur, we ensure that appropriate contractual safeguards are in place to protect your personal data in accordance with applicable Indian law and the terms set out in Section 12 of this Policy.

Your rights

Any requests to access, correct, or delete personal data processed in connection with your account, including data processed by the Authentication Service Provider on our behalf, may be directed to us at support@triptrizz.com. We will coordinate with the Authentication Service Provider as necessary to honour your request in a timely manner.

9. Data Security

We implement industry-standard security protocols, including:

Encryption of sensitive data.
Firewalls and access controls.
Regular audits and monitoring.

Despite best efforts, no system is 100% secure. We are not liable for breaches beyond our reasonable control.

10. Children's Privacy

Our services are not intended for children under 16. If you are between 16 and 18, you must use the platform under parental or guardian supervision.

We do not knowingly collect personal data from minors without lawful consent.

11. Data Sharing and Transfers

We may share your data:

With third-party processors (e.g., hosting, analytics, content delivery).
With law enforcement or regulators, if legally mandated or required.
With business partners under strict data processing agreements.
In case of merger, acquisition, or restructuring.

We do not intend to sell your data.

12. Cross-Border Data Transfers

If we transfer your data outside India (e.g., for cloud storage), we ensure:

Adequate protection as per applicable Indian law.
Binding agreements with processors.
Your rights are preserved.
Compliance with the necessary and required legal obligations, as per the rules and regulations of that country.

13. Grievance Redressal

If you have any concerns, complaints, or queries regarding the collection, storage, use, or processing of your personal data by TripTrizz, please reach out to us at:

Email: support@triptrizz.com

We will acknowledge your complaint promptly and endeavour to resolve it within a reasonable time in accordance with applicable Indian law.

14. Your Rights as a Data Principal

As an individual whose personal data is processed by TripTrizz, you have the following rights:

Right to Access. You may request confirmation of whether we hold your personal data and obtain a summary of the data we have collected about you.

Right to Correction. You may request that we correct any personal data that is inaccurate, incomplete, or outdated.

Right to Erasure. You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligations we may have to retain it.

Right to Grievance Redressal. You have the right to have your complaints and concerns addressed in a timely and transparent manner, as described in Section 13 of this Policy.

Right to Withdraw Consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. Please note that withdrawing consent may affect your ability to use certain features of the platform.

To exercise any of the above rights, please write to us at support@triptrizz.com. We will respond in accordance with applicable Indian law.

15. Updates to This Policy

We may modify this policy from time to time. Significant changes will be notified via email or platform notification. Continued use after updates implies acceptance.